Just Ask

just ask us

Your Questions, Our answers…

For the last 12 years we have worked together to create simplemadeeasy but you may still have some questions that need answered, below are a few of your questions and our replies to them.

If you feel you have a question that needs an answer in relation to fulfillment or any other distribution related subject that you may have; please use our contact form to ‘justask’ and we will be in touch.

simple

I love the term simple made easy, what does it mean?

At TDS, we do the simple things to make your business the easier proposition that it should be for you.

How will I know when my stock has run out?

We will inform you but why wait until it runs out. Let us set you up with a client portal that gives you a regular update of orders, delivery and stock status directly from our Warehouse Management System. If that is too much information for you, we can drop you an email when stock reaches the agreed re-order point.

Surely it would be more cost effective for me to run my own operation rather than outsource?

The question is ‘what is the highest and best use of your time’. By outsourcing to TDS we can use our experience and buying power to not only provide you with a more ‘cost effective option but also a more efficient option.

I don't want my customers knowing that I use a fulfillment house, surely they will know?

At every stage through our process, anything that the customer may see can be personalized with your branding, logos etc. This includes dispatch notes to travel in the parcel, emails telling the customer their order is on its way and even the return address on the carrier dispatch label. At no stage does the TDS logo have to appear.

Will my orders go out the same day?

Yes, if we receive your order before 12 noon and we have stock the order will be picked, packed and shipped that day

Can I receive a tracking number?

Yes, depending on the type of delivery service you have selected we can provide tracking data.

What shipping options are available?

We have preferential pricing with major courier companies worldwide. Through our buying power we can find the courier, shipping method, track/traces services that ensure our customers get their goods as promised. Currently we work with Royal Mail, Parcelforce, DPD, Fastway, Fed Ex and many more. We receive a lot of questions about what we do, so above is only some of our responses to them, if you feel you have a question that needs an answer, use this link to submit one and we will add it to the site. If you want to get in touch to find out a little more on the range of services we have to offer at TDS, please use our online form to make contact with us or drop us a message on facebook or twitter.

If you need help - Just ask

just ask usEverything you ever need ask... If there is anything else you need answered, please "Just ask". If you want to get in touch to find out a little more on the range of services we have at TDS, please use our online form to make contact with us or drop us a message on facebook or twitter.

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